Return & Warranties
1. Right of Withdrawal
1.1. The Client has the right to withdraw from the contract, without specifying any reason, within 14 (fourteen) days of the date on which the Product(s) were delivered to the Client (or to any third party authorised by the Client to accept delivery of the Product(s)).
1.2. Should the Client exercise its right of withdrawal, it must return the Product - including any accessories, the original packaging, the receipt of purchase and user manuals - intact, unused and undamaged:
Safilo reserves the right to refuse taking back Products that are damaged, incomplete, deteriorated, tampered with and/or worn out on account of the use thereof. Furthermore, Safilo reserves the right to refuse taking back Products that have been returned more than 14 (fourteen) days after the date on which notice of the withdrawal was given.
For the purpose of returning Products, the Client is required to contact the Safilo Client Service, through the appropriate online form, and provide the order number and purchase receipt. The Client Service will communicate to the client the return authorisation number, which must be affixed outside the packaging, so as to allow the returned products to be managed from a technical point of view.
1.3. The Client will incur the expense of returning the goods. Safilo recommends, in this regard, that the Client selects, for the purpose of returning the goods, a forwarding agent that is able to monitor and make the shipment. Safilo is not liable for losses or damage caused to the Product by the forwarding agent that has been chosen by the Client.
1.4. The right of withdrawal can be easily exercised by filling out online the appropriate form and sending the request electronically.
The Customer's right to send the notice of termination, in which it indicates all the necessary data, is unaffected.
1.5. Within 14 (fourteen) days of the date on which the withdrawal communication was made pursuant to Article 9.4., the Client shall return the purchased Product to Safilo by sending the Product to the following address:
Via Settima Strada No. 15
CA: Customer Service
1.6. Safilo will refund all the sums paid by the Client, including any cost for standard delivery, without undue delay, within 14 (fourteen) days of notice being given of the Client’s decision to withdraw from the contract pursuant to Article 9.4.
Without prejudice to the provisions set forth in Article 9.2., Safilo reserves the right to suspend the refund until the Product has been received and it has been ascertained that it is intact.
1.7. Safilo shall make the refund through the same means of payment that the Client used for the initial transaction
2. Legal Guarantees
2.1. If a Product is affected by a manufacturing defect or by any other alleged lack of conformity, the Client should immediately contact Safilo.
2.2. The Products are covered by applicable legal guarantees against defects (including applicable national legal guarantees on hidden defects of the Products resulting from a defect in the materials or a fault in the production process affecting the delivered goods and making them unfit for use) or lack of conformity as provided for by Directive 99/44/EC and the corresponding and applicable national enacting provisions or other mandatory provisions of applicable national laws.
More specifically, the Client is entitled to have the Products brought into conformity by replacement to the extent required by applicable laws and subject to the conditions established by applicable laws).
In case of failure of one of the remedies above (within the terms indicated by applicable laws), the Client will be entitled to seek an appropriate reduction of the price of the Products or have the contract terminated.
The Client will be prevented from exercising the aforementioned rights if he/she does not notify Safilo of the defects within 2 (two) months from the date when the defect was discovered (or any different timing provided for under applicable laws), unless otherwise required by mandatory provisions of applicable national laws (such as in Germany, where the Client may notify Safilo of the defects anytime within the limitation period of two years).
The warranty is applicable if the lack of conformity becomes apparent within 2 (two) years of delivery of the Products.